Política de envío
We ship worldwide and strive to provide clear and reliable delivery information.
Please review the details below regarding order processing, estimated delivery times, shipping fees, tracking, and important logistics notes.
1. Processing Time
All orders are processed within 1–7 business days after payment confirmation.
2. Estimated Delivery Time by Region
Delivery times refer to standard international shipping.
Actual delivery may vary depending on customs clearance, weather conditions, and local courier performance.
| Region / Country | Standard Shipping (business days) | Express Shipping (business days) |
|---|---|---|
| United Kingdom | 15–30 | 7–15 |
| United States & Canada | 30 | 15 |
| European Union | 15–30 | 7–15 |
| Other European Countries (CH, RS, NO, IS, GE, AM, BY) | 15–30 | 7–15 |
| Southeast Asia (TH, VN, MY, PH) | 15–30 | 7–15 |
| Hong Kong, Singapore, Japan, South Korea | 5–10 | 3 |
| Middle East (SA, UAE, QA, KW, BH) | 15–30 | 7–15 |
| South America (MX, AR) | 30 | 7–15 |
| Australia, New Zealand, Seychelles | 15–30 | 7–15 |
3. Shipping Methods
Standard Shipping — FREE
Standard shipping is free for all destinations.
Express Shipping — Additional Charges Apply
Express delivery is available for most regions.
Because express rates depend on package size, weight, and destination, customers should contact our customer service team before placing an order to confirm the express fee.
4. Oversized or Special-Handling Items
Some large or irregularly shaped furniture products may require special handling.
In such cases, delivery may take slightly longer than the standard timeframes.
Customers will be notified if any additional steps are required before shipment.
5. Shipping Fees
- Standard Shipping: FREE
- Express Shipping: Calculated based on product dimensions and delivery region (quote provided upon request)
All final shipping charges, if applicable, will be shown at checkout or provided by customer service.
6. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You may track your package through the carrier’s website or through our Track Order page.
7. Customs, Duties & Taxes
Import duties or taxes may apply depending on your country’s regulations.
These charges are not included in our product prices unless stated otherwise.
Customers are responsible for any applicable import fees.
|
Region |
Standard Shipping |
Express Shipping |
|
USA |
Included (no additional payment) |
Buyer responsible |
|
European Countries & UK |
Covered for oversized packages (L+2W+2H > 4m); buyer pays for smaller packages |
Buyer responsible |
|
Other Countries/Regions |
Buyer responsible per local customs regulations |
Buyer responsible |
8. Address Changes
For international shipments, we are unable to modify the delivery address once the package has been dispatched.Please ensure all shipping information is accurate before completing your order.
Once an order has been shipped, it cannot be rerouted, intercepted, returned to the sender, or canceled for any address-related reasons.
9. Delivery Issues
If your package is delayed, damaged, or lost, please contact us within 48 hours:
Email: support@purebaustore.com
Phone / WhatsApp: +44 7749 332600
We will work directly with the carrier to resolve the issue as quickly as possible.
10. Delivery Guarantee
If your order is not delivered within 75 business days from the shipment date, you are eligible for a full refund.
Please contact us to initiate a claim.